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Where can the air-conditioner be installed?

  • Must be installed in a suitable position for correct function & maintenance.
  • Air-Condition unit, both indoor and outdoor must be in a reachable position.
  • Refer to manual that is available with each product on website for more details.
  • Note, the unit must be installed by a qualified person.

How can I calculate BTU?

Please click here to calculate BTU required.

How to size an air-conditioner (approximate)

BTU Calculator is Available with each product on website.

Is Copper Pipe included in the installation?

Yes installation up to 4 metres copper is included in the price.

What regular maintenance do air conditioning systems need?

The most important part of an Air Conditioner maintenance aspect is maintaining unrestricted air flows. Dust, dirt, and debris are an HVAC system’s worst enemies. Whether it’s an indoor or outdoor unit, you must keep all filters clean and heat exchangers and coils free of restrictions.

We recommend that your heating and cooling system be checked and serviced once every two years; ideally a spring and autumn tune-up. Also we recommend that you check filters regularly. This alone can eliminate many of the most common problems that need fixing and can significantly reduce the possibility of a serious breakdown.

Why do I need to clean filters regularly?

Regular filter cleaning helps your heating and cooling system operate at peak levels and improves indoor air quality. It is important to clean filters regularly to ensure proper air flow and to keep your home free from dust, allergens and germs. Depending on the type of filter you have, you may require filter replacements.

How often should I have maintenance done on my air conditioner?

You should have maintenance done on your air conditioning system at least once every two years – spring to early summer being the best times.

Contact Us and set an appointment now.

Is there anything I should check prior to calling for service?

  • Check to be sure that the air conditioner is turned on.
  • Check that the breakers are turned on.
  • Check if you need to replace remote batteries.
  • Be sure that the correct mode (Cooling or Heating) is selected and that the correct temperature is set.
  • Also take note of any error codes that are displayed on indoor unit and any strange noises or smells.

Indoor Unit Error Code Guide

Refer to following section

When air conditioner status is abnormal, temperature indicator on indoor unit will blink to display corresponding error code. Please click here.

Why does my air conditioner emit a bad odour ?

Possible causes of bad odor from Air conditioners:

  • Dirty evaporator coils, clogged condensate drain pans, and stagnant water can cause the smell of dirty socks or stinky feet. Usually, a professional cleaning will do the trick.
  • Air conditioners remove excess moisture from your home in addition to cooling it. When that moisture is unable to drain properly, mold grows easily in areas with remaining moisture. Additionally, dirty filters can give off the scent of mildew. Calling an HVAC technician who is trained in handling mold, mildew, and fungus in these situations is your best bet for getting rid of the smell and improving your home’s air quality

UMATCH DC Inverter Error Codes

Click here for more details.

FREE MATCH DC Inverter Error Codes

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GMV 4 Error Codes

Click here to download details.

GMV 5 Error Codes

Click here for more details.

GMV 5 HR Error Codes

Click here for more details.

How does it work?

  • When tap water (hot) is open, the water flows through appliance, ignites the flame under the heat exchanger.
  • Water flowing through heat exchanger is heated instantly, when water flow stops, the appliance shuts the gas flow.
  • The system ignites by two long life batteries, the ON/OFF switch indicates the system is On or Off (11 and 14 ltr)
  • If the batteries are almost running out, a red light flashes on the ON/OFF switch.
  • If the flame knob is turned clockwise, it lowers the flame into the chamber hence the water temperature is lowered.
  • If the flame knob is turned anticlockwise, the flame inside the chamber increases the water temperature.
  • If the flow knob is turned clockwise, the flow will decrease and increases the water temperature.
  • If the flow knob is turned anticlockwise, the flow increases and the water temperature decreases.

What sizes are there available and how much persons does this cover?

The below show the hot water flow capacities per minute.

  • 11 ltr – Ideal for 1 bathroom
  • 14 ltr – Ideal for 2 bathrooms used at the same time
  • 18 ltr – Ideal for 3 bathrooms used at the same time

N.B. the above situations are based on adequate flow, plumbing and pressures

Where can you install this Gas Water Heater?

  • It is recommended that the ideal method is to install the GWH outdoor for safety reasons.
  • If installed outdoors and it is exposed to natural elements like wind erosion or rain, a structured chimney (Canope) is needed to cover it.
  • If the GWH is installed indoors, a wall penetration to outside is needed for the chimney as per user manual.

How can you install this Gas Water Heater?

  • The system works with a common gas cylinder (LPG)
  • The length of the GAS pipe (copper) should not exceed 6 mtrs for safety reasons.
  • It is required that a 2.5 bar pressure pump is installed if water is supplied from roof tank.
  • Water can be supplied from roof tank or from mains (minimum pressure of 2.5 bar)

What service can be done?

  • Batteries replacement as needed.
  • Gas Cylinder replacement as needed.
  • Other services needs to be done by our qualified Technicians

Does this has any guarantee?

The Gas Water Heater has two years warranty parts and labour.

If connected with a well or borehole, the warranty is void.

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