BTU Calculator

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Product Warranty

  • Air cooling + heating
  • Air quality
  • Water heating
  • Alternative energy

Questions our customers frequently ask

What does the BT Commercial warranty cover?

The BT Commercial warranty covers defects in materials and workmanship for all products, ensuring that they function as intended under normal use and conditions.

What should I do if I need to make a warranty claim?

To make a warranty claim, contact our after-sales team with your proof of purchase and details of the issue. We will guide you through the process and arrange for repair or replacement if necessary.

Are there any exclusions to the warranty?

Yes, the warranty does not cover damages caused by misuse, accidents, unauthorized repairs, or normal wear and tear. Specific exclusions may vary by product, so please check your warranty documentation for details.

Product and Performance Warranty? What is the difference?

Most solar panel manufacturers offer a performance guarantee, but it’s essential to understand that this may not cover the product for the same duration. Choose a manufacturer with a reliable after-sales service.

How can I find out the warranty status of my product?

You can check the warranty status of your product by contacting our after-sales team with your product’s serial number and proof of purchase. They will provide you with the relevant information.