For optimal performance, we recommend that air conditioners are fully serviced in low seasons once every two years by a qualified technician.

Contact us and set an appointment.

GREE Residential AC units can be installed in a suitable position for correct function and maintenance. Both indoor and outdoor units should be placed within reach for easy access.

For detailed installation guidelines, please refer to the manual available on our website.

To ensure that you are covered by a full warranty, we recommend installing the unit by a BT-approved installer.

Regular filter cleaning is essential for maintaining the efficiency and indoor air quality of your GREE residential air conditioning. We recommend cleaning the filters every 3–4 weeks to ensure proper airflow and to keep your air conditioning free from dust, allergens, and germs. Depending on the type of filter you have, you may need filter replacements. Frequent filter cleaning can help prevent common issues and reduce the risk of serious breakdowns.

Before calling our after-sales team, we recommend that:

• Filters are clean
• Mode is set to desired mode (heating, cooling, dry)
• If you have an error just on your remote control, it means you need to replace the batteries
• Take note of any error codes that are displayed on the indoor unit and any strange noises before reporting them to our after-sales department.
• Take note of the model number of your AC because the after-sales team will ask you for it.

Contact us via WhatsApp on +356 7903 6013. Make sure to provide the following details:

• Name
• Photo of the product sticker containing the product code/serial number
• Error codes, if applicable
• Fault description

We aim for a swift response within our Monday to Friday working hours. We are available Monday through Friday from 8 am to 4:30 pm.