BT Malta

Prospective and Existing Customers

Prospective and Existing Customers

Information we collect about you and how we use such information

In acquiring products and/or services from us, or through a reseller or agent authorised to sell our products/services, you provide us with your personal data, which may include your name, postal address, email address, contact telephone number and ID card number.

We collect this data in order for us to deliver, install and perform any other services as may be necessary to fulfil our contractual obligations in accordance with the Terms and Conditions of Sale. We also have a legitimate interest to retain this data in order to provide you with any after-sales service that you may require us to provide over and above the guarantee issued by us. 

You may also provide us with your personal data when making enquiries on our products and services, including when you request a quote through our website.

We will use your personal data to provide you with the information, products and services that you request from us. We may further use this information to keep you informed about our products, promotions and news by sending you email communications from time to time. We have a legitimate interest to do so where you have acquired a good/service from us; otherwise, we require your express consent as provided for in the Consent Section of this Policy.

We will not share your personal data with any third parties, except where we are entitled or obliged by law or in the following specific circumstances:

  1. Where we engage sub-contractors to perform delivery and installation of our products/services on our behalf. In this case, appropriate measures of data protection are in place in our sub-contracting arrangements to ensure an adequate level of protection.
  2. Where you give us your consent to register with a third party energy monitoring portal to monitor the performance of the product acquired from us, as provided for in the Consent Section of this Policy.

Where we need to collect personal data by law, or due to our contractual obligations with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter with you.

How long we keep your information for

Unless a longer period is required or permitted for legal and regulatory purposes, we keep your personal information according to the expected useful life of the product you acquired from us, to enable us to provide you with any after-sales assistance you may require in an efficient manner.

Where you have provided us your personal data when making enquiries, but you did not acquire any product or service from us, we will retain this data for a period not longer than 12 months. This will allow us to retrieve the quote or other information provided to you, should you request such information during this period.


Updated :- 08/06/2018