BT Malta

Quality Policy

BT Commercial Limited is a dynamic and diversified company and prides itself in providing products of renowned brands in the field of heating, ventilation and environmentally friendly energy solutions.

BT Commercial Limited is committed to quality, integrity and professionalism as it is firmly believes that it is beneficial to its customers, suppliers, and partners and to the success of the company. In support of this; BT Commercial Limited is committed to set targets to ensure continual improvement.

Intrinsic to this belief and commitment, BT Commercial Limited shall:

  • Train our staff to offer solutions by “Evaluating difficulty in a sentence” & “Give solution in one paragraph”.
  • Train our staff to convey the professionalism of the company through appearance, behaviour, service & resources. 
  • Promote a culture of quality awareness and responsibility, through leadership, communication and training.
  • Document, Implement and Maintain a Management System that meets the requirements of ISO9001:2015.
  • Conduct regular reviews at all levels to monitor performance, producing plans for improvement, and reporting against set targets and objectives.
  • Identify root causes to prevent recurrences.
  • Evaluate feedback and ensure that client requirements are identified and fulfilled.